Frequently asked questions
Everything you need to know before your first visit — the experiences, bookings, and memberships.
Our experiences
The Thermal Circuit session gives you access to the sauna, cold plunge and thermal bath, plus the showers and lounge. It comes in two formats: guided or free flow. Sessions run 75 minutes.
The guided session is our signature experience. A guide leads the session with breathwork, meditation and movement in the sauna, then takes the group through the cold plunge. Every guided session ends with roughly 20 to 25 minutes of free flow.
The free flow session is open access to the thermal circuit at your own pace. A guide is always on site to assist, particularly at the cold plunge. It's a more social, flexible format.
A Red Light Therapy session runs 10 minutes. It's included with training sessions. You can also book it on its own, or add it to your thermal circuit for an additional fee. When booking, choose the time slot that matches your visit: morning, afternoon or evening.
Training sessions include our group classes (HIIT, Pilates Sculpt) as well as open gym blocks. Each one includes 10 minutes of red light recovery.
No. Special events aren't included in memberships. A separate credit or ticket is required to attend.
Bookings & cancellation policy
Walk-ins are accepted based on availability. For guided sessions and gym classes, we recommend booking ahead.
Cancellations must be made at least 6 hours before the session. After that, the credit is forfeited, or a $23 fee applies for members. Cancel through the app, online, by phone, or by email at info@joywellnessclub.ca.
Yes. Some credits and memberships allow you to include a guest. Each participant needs their own booking. Check your package details for conditions.
First visit
- Thermal circuit: your swimsuit, that's it.
- Training sessions: athletic clothing and shoes.
We provide towels, locking lockers, shower products and the essentials (hair dryer, flat iron, moisturizer, etc.).
Arrive 15 minutes early for your first visit. You'll sign a safety waiver (first visit only), and our team will give you a tour of the space.
Yes. Lockers with built-in locks, change rooms and showers are all available on site.
Yes. The thermal space is a barefoot zone. Swimsuits are required. A towel is required in the sauna at all times (provided on site).
The sauna and thermal bath are not recommended for pregnant women. HIIT classes are high-intensity workouts. If you have specific health conditions, consult your doctor before booking.
Children ages 8 and up are welcome in our "Family Free Flow" sessions. A safety waiver in the child's name is required. The guided thermal circuit is adults only.
Memberships & credits
A monthly membership renews each month and gives you a set number of visits per month (4 sessions, 8 sessions, or unlimited access). Pay-as-you-go credits are purchased in units and used at your own pace. Credits are shareable depending on the package.
Payment is processed at the time of purchase, but your membership activates on your first visit.
Yes, under certain circumstances (travel, illness, etc.). One freeze of a set duration is permitted per year.
Yes. Validity varies by package and is indicated at the time of purchase.
No. Special events require a separate credit or ticket, even with an active membership.
Corporate partnerships & student discounts
Yes. Students receive 35% off the monthly ALL ACCESS unlimited membership.
Yes. JOY offers corporate partnership programs that can include trial sessions, preferred rates on ALL ACCESS memberships, discounts on credits and products, and private rental options for team events. Contact us at affaires@joywellnessclub.ca to learn more.
Still can't find your answer?
Write to us — we reply quickly.
Create an account at joywellnessclub.ca, purchase your credits or activate your membership, then book directly online under the "Book" tab. Bookings open 2 weeks in advance.